Business & Economics
Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent.
Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve.
Can't anybody change this? CEO and award-winning business writer John R. Brandt says we can. In Nincompoopery: Why Your Customers Hate You--And How to Fix It, he leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy. More importantly, he offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent.
Brandt has worked with hundreds of companies to help them outwit competitors, and in the blunt (and funny) Nincompoopery, he shares his unique blueprint for success. It usually starts by asking a simple question or two, such as
Nincompoopery offers leaders the answers they need--and the profits they crave--with a scoop of humor on the side. Enjoy!
** #1 Wall Street Journal Bestseller **
In this essential book written by a rural native and Silicon Valley veteran, Microsoft's Chief technology officer tackles one of the most critical issues facing society today: the future of artificial intelligence and how it can be realistically used to promote growth, even in a shifting employment landscape.
There are two prevailing stories about AI: for heartland low- and middle-skill workers, a dystopian tale of steadily increasing job destruction; for urban knowledge workers and the professional class, a utopian tale of enhanced productivity and convenience. But there is a third way to look at this technology that will revolutionize the workplace and ultimately the world. Kevin Scott argues that AI has the potential to create abundance and opportunity for everyone and help solve some of our most vexing problems.
As the chief technology officer at Microsoft, he is deeply involved in the development of AI applications, yet mindful of their potential impact on workers--knowledge he gained firsthand growing up in rural Virginia. Yes, the AI Revolution will radically disrupt economics and employment for everyone for generations to come. But what if leaders prioritized the programming of both future technology and public policy to work together to find solutions ahead of the coming AI epoch? Like public health, the space program, climate change and public education, we need international understanding and collaboration on the future of AI and work. For Scott, the crucial question facing all of us is this: How do we work to ensure that the continued development of AI allows us to keep the American Dream alive?
In this thoughtful, informed guide, he offers a clear roadmap to find the answer.
In his book, David Singerman travels to the far reaches and recesses of the southern continents of Asia, Africa, and Latin America, the so-called Third World, in order to understand why they are so devastatingly poor. In so doing, his book illuminates the shocking historical and present workings and results of global capitalism, which is essential to understanding how and why we are living in such a lopsided world. Our world is one of imperialism where a few rich nations, perhaps 25% of the globe's population, defying all moral laws, subject the weaker majority to economic, political, military, and environmental degradation, where a few nations enjoy the perks of industrialization and financial monopoly while the others breathe in dust and fumes, where one side amasses wealth and the other side reels in poverty and debt and lives off scraps while enduring seemingly constant war. Is global capitalism the cause of all this? Through a powerful and well-documented economic history of the modern world, Singerman, using not only his voice but the voices of many others as well, provides a conclusive and resounding answer to that question. And, in so doing, the book raises further necessary and urgent questions for all of us.